Shipping Policies

SHIPPING METHODS

PowerTye uses UPS or USPS for all orders shipped to the United States. For Flat-Rate Shipping, PowerTye reserves the right to choose whichever method we deem most appropriate for your order.

Orders with a PO Box Shipping Address must ship by via USPS, and may incur additional processing time and shipping charges depending on the size and weight of the shipment. If we are unable to ship one or more of your items due to weight or size restrictions, we will contact you by phone or email to obtain an alternate shipping location. PO Box Orders may ship in multiple boxes due to USPS size restrictions.


SHIPPING TIME

Orders generally ship within 1-2 business days from date of receipt. We do not ship on weekends.

All orders are shipped from our manufacturing facility in Anaheim, CA. Transit time depends on your distance from our facility, as well as the shipping method chosen:

USPS Priority Mail - 1 to 5 business days
UPS Ground - 1 to 6 business days on average (shipping time not guaranteed on Ground shipments)
UPS 3 Day Select - 3 business days
UPS 2nd Day Air - 2 business days
UPS Next Day Air Saver - Next business day

We are not responsible for delays in delivery due to accidents or natural disasters.


SPECIAL INSTRUCTIONS

If your order has special delivery instructions, such as requiring a signature or specifying a particular delivery location (porch, side door, etc.), please make a note in the comments section when placing your order. We will do our best to accommodate your request, though some requests like requiring a signature may include an additional fee. If an additional fee is required, your order may be delayed until we are able to collect the fee.

Please use our Contact Form or call us at 1-800-659-0575 (M-F, 9a-5p PST) if you have any questions or concerns about your particular delivery needs.


SHIPPING TO CANADA

Due to high fees and tariffs, we do not currently offer UPS Canada Standard as a normal shipping option through our website. However, we can still ship to Canada!

If you would like to have your order shipped to Canada, there are three options available:

USPS Priority Mail - This is the most economical option, as these shipments are typically not subject to brokerage fees (though tariffs may still be applied). There are severe size and weight limitations on USPS Priority Mail shipments to Canada, which can be discussed when you place your order.
UPS Canada Standard with 3rd Party Broker - If you have your own broker for importing products from the U.S., you can bypass a lot of the typical fees associated with shipping through UPS Canada Standard. Some fees and tariffs may still apply.
UPS Canada Standard - We still offer UPS Canada Standard as a shipping option, though the customer is responsible for all duties, tariffs and fees associated with this shipping method.

Shipping time to Canada is generally 7-14 business days.

Also note that orders shipped to Canada are not eligible for any shipping-related promotions (such as Free or Flat-Rate shipping).

Please call us at 1-800-659-0575 (M-F, 9am-5pm PST) or use our Contact Form form to for more details on shipping to Canada, or to place your order.


INTERNATIONAL SHIPPING

If you are located outside of the United States or Canada, we may be able to ship your order via an alternate shipping method. Please note all orders not shipped via USPS or UPS will require additional processing time, and any shipping-related promotions (such as Free or Flat-Rate Shipping) will not be available. For questions about international Shipping, please contact us using the Contact Form, or call us at 1-800-659-0575 (M-F, 9a-5p PST).